Privacy Policy

Last updated: 24th of October 2026

1. Who We Are

The website www.smartgaming.ro is operated by Syswin Solutions S.R.L., a company registered in Romania, with its registered office at 26 Biharia Street, District 1, Bucharest, registered with the Romanian Trade Register under no. J40/12898/2012, VAT ID RO 30870108.

SmartGaming is a software platform developed by Syswin Solutions for professional operators in the gaming industry.

Under Regulation (EU) 2016/679 (GDPR), Syswin Solutions S.R.L. acts as the data controller for the processing activities described in this Privacy Policy.

For data protection inquiries, please contact dataprivacy@syswinsolutions.com.

2. Personal Data We Collect

Through the SmartGaming website, we may collect the following categories of personal data:

• Information submitted through our contact form, including first name, last name, email address and message content.

• Information provided directly by email or telephone when contacting us.

• Technical information associated with website access, such as IP address, browser and device information or technical logs, where processed for website operation and security.

• Information provided through other active website features, such as live chat or comments, if such features are available and used.

3. Purposes and Legal Bases for Processing

We process personal data for specified purposes and on the basis of an applicable legal ground.

Responding to inquiries and managing communications

We use submitted information to respond to messages, provide details about SmartGaming solutions and manage business inquiries.

Legal basis: Article 6(1)(b) GDPR, where processing is necessary to take steps at the data subject's request prior to entering into a contract, or Article 6(1)(f) GDPR, based on our legitimate interest in managing general inquiries and communications.

Website operation and security

We may process technical information to administer, protect and maintain the website.

Legal basis: Article 6(1)(f) GDPR – legitimate interests.

Compliance with legal obligations

Certain information may be processed when necessary to comply with applicable legal requirements.

Legal basis: Article 6(1)(c) GDPR.

Analytics and marketing

Where analytics or marketing technologies involve the processing of personal data based on consent, they will be activated only after obtaining the relevant consent, where legally required.

Submitting a contact form does not, by itself, constitute consent to receive marketing communications.

4. Provision of Personal Data

The mandatory fields in our contact form are required to identify and respond to your inquiry.

If the necessary information is not provided, we may be unable to process or respond to your request.

5. Data Recipients

Personal data may be accessible to authorized Syswin Solutions personnel and to service providers supporting website operation and communications.

These may include hosting providers, software services, form management services, email providers and technical support providers, including Wix, the platform used to build and operate the website.

Information may also be disclosed to competent authorities when required by law.

We do not sell personal data collected through the contact form.

6. International Data Transfers

The use of international technology providers may involve processing personal data outside the European Economic Area.

Where such transfers occur, they must comply with the GDPR and applicable legal transfer mechanisms, including adequacy decisions or appropriate contractual safeguards.

Further information about relevant international transfers and safeguards may be requested through our data protection contact address.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and, where applicable, to comply with legal obligations.

After the applicable retention period expires, personal data is deleted or anonymized, unless further retention is justified by a legal basis.

8. Cookies and Similar Technologies

Our website may use strictly necessary cookies for functionality, security and the storage of user preferences.

Depending on the services enabled, optional analytics, functional or marketing cookies may also be used.

Non-essential cookies requiring consent are activated only after visitors have provided valid consent.

Information about cookie categories and relevant providers is available through the website's cookie preferences tool, where visitors can change their choices or withdraw their consent.

9. Your Rights

Under the GDPR, and subject to applicable legal conditions, you may exercise the following rights:

• Right of access to your personal data.

• Right to rectification of inaccurate data.

• Right to erasure.

• Right to restriction of processing.

• Right to data portability, where applicable.

• Right to object to processing.

• Right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, please contact:

dataprivacy@syswinsolutions.com

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or improper use.

Access to personal data is restricted according to authorized personnel responsibilities and operational requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation, technology or business operations.

The updated version will be published on this page, together with the date of the latest revision.