About SmartGaming
SmartGaming, a division of Syswin Solutions, is a fully integrated slot management and business intelligence platform developed entirely in Romania.
Launched in 2012, the platform has been continuously developed and refined in collaboration with top market operators and today connects thousands of machines and devices across multiple jurisdictions.
​SmartGaming brings together, within a single interface:
​ Real-time monitoring and control of machines;
Local, regional, and wide-area jackpots;
TITO, player tracking, cashback, vouchers, and dynamic promotions;
Complete cash management;
Detailed reports for operations, finance, compliance, and marketing;
Open APIs for integration with ERP systems, accounting software, online gaming platforms, and BI tools.​
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The purpose of SmartGaming is to transform data into decisions: optimizing the game mix, increasing profitability per machine and per location, and strengthening player relationships in a responsible and fully compliant manner.
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SmartGaming Slot Monitoring Plaform
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SLOT MANAGEMENT
SmartGaming Slot Management provides operators with complete control over their machine network, regardless of the number of locations.
Location map with real-time display of machine status and financial data.
Interactive floorplan for each location, with visualization of every machine, lock/unlock functionality, and real-time monitoring.
Customizable dashboard, floorplan and Location map
Financial reports
Financial and BET segmentation reports in real time or based on historical data.
Loyalty tool reports: Local / Regional / Wide Area Jackpot and Personal Jackpot, Bonuses, Happy Hour and Happy Hour Card, Player Tracking, Raffles, Cashback, Vouchers, TITO, etc.
Reports on the performance of game mixes and individual games.
Cash traceability reports for cash dispensed via the Play&Cash ATM and the Cash Register.
Traceability reports for machine movements, metrology, authorizations, etc.
SAS event reports and alerts for threshold exceedances set for warnings or fraud suspicion (on-demand activation of any alert type via email and Telegram).
Custom reports upon client request, including following migration from another system.
Real-time and historical data for a 48-hour period for each SPIN (Bet, Credit, Game, Player).
Alerts and two-step approval workflow for AML-relevant transactions.
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KYC module – SmartExclusion, integrated with the ONJN database for managing excluded players.
AML module
API module
API pentru transmiterea datelor financiare către aplicații externe (de exemplu, sisteme contabile sau BI).
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PLAYER LOYALTY
SmartGaming includes a complete set of tools to increase player retention and value through flexible and configurable mechanisms:
Local / Regional / Global jackpot configurable per machine, group of machines, game mix, game, or card-based player.
Ticket-based jackpot, with automatic or manual printing.
LuckyWin jackpot, randomly awarded in addition to the main prize.
Personal jackpot, awarded as cash or card points, configurable also for tournaments and competitions.
Hidden jackpot, with concealed accumulation and display only upon award.
Happy Hour, with fixed or variable prizes and configurable conditions (minimum bet, maximum bet, card type, time interval).
Loyalty module
InfoPoint
SmartCard & SmartVirtualCard, with multiple loyalty levels and access to dedicated benefits.
SmartWallet, a mobile virtual wallet application that centralizes points, vouchers, benefits, and payment options.
InfoPoint, for direct player interaction with promotions and benefits.
API pentru transmiterea datelor despre jucători către platforme de pariuri sau joc online.
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HARDWARE INFRASTRUCTURE
The SmartGaming hardware infrastructure is specifically designed for the gaming industry, with a focus on reliability, security, and operational simplicity:
Smart Play & Cash ATM for gaming halls – a unique solution in Romania for 100% automated cash management in locations.
Smart Play & Cash ATM
Centralized Connectivity Overview
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SMIB CONNECTIVITY, RELIABILITY, AND CENTRALIZED MANAGEMENT CAPABILITIES
Serial communication interfaces (SMIB) compatible with the majority of machines currently on the market, ensuring seamless integration with the central server.
On-board local data storage within the SMIB for up to approximately 30 days during internet outages, followed by automatic data synchronization once connectivity is restored.
Industrial-grade hardware components, validated through in-house quality control, achieving a hardware replacement rate of under 1% over a 12-year operational period.
Centralized remote software updates deployed simultaneously to all SMIB units, eliminating the need for on-site intervention at individual machines.
Key Differentiators
Fully in-house development of both software and hardware components.
SmartVirtualCard and SmartWallet, easily integrable with online gaming and sports betting platforms for omnichannel use.
Real-time and historical SPIN-level visualization of game performance and player behavior.
Integrated KYC module – SmartExclusion, offered as part of the platform (external services used only where ID scanning is required).
Advanced and flexible configurations for jackpots and campaigns, without reliance on external support. Remote and automated management of Jackpot and Happy Hour animations.
100% automated and secure cash management in locations via Smart Play&Cash.
Detailed BET segmentation analysis to optimize the game mix and maximize profitability.
High-volume data scalability with fast access to information, regardless of the analysis period.
Integration with the CyberQuest cybersecurity platform for advanced infrastructure monitoring and protection.
Support & Maintenance
We are committed to providing the highest possible level of service.
Customer Support Team
Smart Gaming has a dedicated customer support team, built over the past 12 years. All team members have extensive experience in the IT and gambling industry, with good organizational and communication skills. They can support both the end users of the system and the IT professionals.
Customer Support
We offer flexible support and maintenance options to ensure optimal and continuous system operation.
We have clients in multiple European countries, with thousands of machines monitored via the Customer Service Desk.
Top-Level Security
We treat security with the utmost seriousness and implement advanced measures to ensure that your operational and financial information is permanently protected.
Certifications
ISO 9001:2008 Certificate of registration for the recognition of the Quality Management System in accordance with the requirements
ISO 27001:2013 Certificate of registration for the recognition of the Information Security Management System in accordance with the requirements
ISO 27001:2013 Certificate of registration for the recognition of the Information Security Management System in accordance with the requirements